Shipping Policy

Last updated: May 28th, 2026

Mocap ATLAS sells digital motion capture and animation assets. We do not ship physical products.

Digital Delivery

After a successful purchase, download access is provided digitally through the Mocap ATLAS download system, customer account area, or email link where available.

Delivery is normally available shortly after payment is completed. In some cases, access may take longer due to payment review, technical processing, or email delivery delays.

No Physical Shipping

Because all Mocap ATLAS products are digital downloads, no physical shipping method, shipping carrier, tracking number, or postal delivery is provided.

Shipping fees do not apply unless clearly stated otherwise at checkout.

Download Issues

If you do not receive your download access, or if a download link is missing, broken, or unavailable, please contact us at:

[hello@mocapatlas.com]

Please include your order number, purchase email, and a short description of the issue.

Incorrect Email Address

Customers are responsible for entering the correct email address at checkout. If you used the wrong email address, contact us with your order details so we can help verify the purchase and restore access where possible.